EpicCare Link is a secure, web-based application from Epic that supports communication and care coordination between CommonSpirit Mountain Region and its community partners. It allows referring physicians, clinicians and care team members outside of CommonSpirit Mountain Region to view patient information stored in our Epic system.
Although not a full electronic medical record (EMR), EpicCare Link offers read-only access with features that help streamline patient care coordination. Typical users include affiliate clinical staff, billing teams, long-term care providers and employees of correctional facilities.
With CommonSpirit Mountain Region EpicCare Link, you can:
- Stay connected and support continuity of care for your patients receiving treatment at CommonSpirit Mountain Region.
- Access your patients’ Epic medical records, including hospital stays, emergency visits and specialist referrals.
- View real-time clinical information such as radiology and procedure reports, discharge summaries, current medications, demographics and insurance coverage.
Need help or have questions?
For general questions about EpicCare Link, email us at: [email protected]. If you need to reset your password:
- Contact your organization’s EpicCare Link site administrator.
- Call the Help Desk at (866) 236-0441 if you’re a site administrator who needs a password reset. Be sure to mention that you are an EpicCare Link end user so your request is routed correctly.
Important reminder
Incomplete applications, missing signatures or incorrect information will delay processing. Please double check your submission before sending.
Step 1: Enroll organization
The facility or practice must first complete a new EHR agreement and enroll the practice.
Step 2: Request site administrator access
After the organization is enrolled, site administrators must submit a site administrator request to be designated for the organization.
The request link has two actions:
- Requested site administrator completes their portion and forwards the request link to the practice/payer contact. This cannot be the same person as the site administrator.
- The organization contact completes and submits the request.
Note: Two site administrators per organization are recommended.
Step 3: Submit individual user request
Once the site administrator has been enrolled, individual users can submit an individual user request.
The request has two actions:
- The end user completes their portion and saves the form. This will populate the site administrator's email address into a link. The end user clicks to send the email.
- The site administrator completes and submits the request.
Submission status
Throughout the process, the requester will receive notifications regarding the approval or denial of the request. For any questions about the process or the status of a request, please email [email protected].
For all Entities: change/add/remove
Step 1: Enroll payer
Each EpicCare Link user must be associated with an enrolled payer and must still complete an individual user request.
Step 2: Request site administrator access
You can request to become a site administrator for your payer. As a site administrator, you’ll be responsible for resetting user passwords and reviewing user access every 90 days to ensure account security.
Step 3: Submit individual user access request
Each EpicCare Link user must submit a separate request for access and be associated with a payer.
CommonSpirit Mountain Region is made up of 20 hospitals across Colorado, Kansas and Utah, including 21,000 caregivers and over 240 clinics.
